Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
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Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable.
For information regarding shipping click here
What is the estimated shipping time?
All shipping is sent through the USPS, shipping times depend on the USPS operating at full capacity.
North America: estimated 3-10 days
Items marked “delivered” by the USPS are considered delivered and FINAL SALE.
Shipping Address
Please ensure you provide accurate and up-to-date shipping address.
Can the address be changed after an order is placed?
Buyers are responsible for providing an accurate and up-to-date shipping address.
The address can not be changed after the order has been placed.
If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed. If you need help with an order please contact us.
Returns & Exchanges, & Cancellations
How do I return an item?
ALL SALES ARE FINAL. At this time, returns, exchanges, and cancellations are not accepted due to limited inventory.
What's the return policy?
ALL SALES ARE FINAL. At this time, returns, exchanges, and cancellations are not accepted due to limited inventory.
However, If there is an issue with your order, please make sure to email support@shophalted.com or contact us within 7 days of delivery to fix any issues & concerns.